Cookie Policy
This Cookie Policy describes how our gaming platform uses cookies and similar tracking technologies to enhance your experience, secure our services, and provide personalised content. We are committed to transparency regarding our data practices in accordance with South African privacy legislation and international standards. By accessing and using our platform, you acknowledge that you have read and understood this policy. Last updated: January 18, 2026.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website or use our gaming applications. These files contain information about your browsing behaviour, preferences, and login credentials. They enable our platform to recognise you on subsequent visits and personalise your gaming experience accordingly. Cookies function as digital memory, allowing us to remember your choices without requiring you to re-enter information each time you access our services.
In addition to traditional cookies, we utilise similar technologies including web beacons, pixel tags, local storage, and session storage. These technologies serve comparable functions and are subject to the same privacy protections as outlined in this policy. Understanding how these tools work helps us maintain a secure and efficient gaming environment for all users across South Africa and internationally.
Types of Cookies We Use
Our platform employs several categories of cookies, each serving distinct purposes in enhancing your gaming experience and platform functionality. The following table provides comprehensive information about the types of cookies we implement, their specific purposes, and their duration:
| Cookie Type | Purpose | Duration | Category |
|---|---|---|---|
| Session Cookies | Maintain user login status and manage active gaming sessions | Until browser closure | Essential |
| Authentication Tokens | Verify user identity and prevent unauthorised access | Up to 24 hours | Essential |
| Preference Cookies | Remember language settings, game preferences, and display options | Up to 12 months | Functional |
| Analytics Cookies | Track user behaviour, platform performance, and game statistics | Up to 24 months | Analytical |
| Marketing Cookies | Deliver targeted promotions and personalised advertisements | Up to 36 months | Marketing |
| Third-Party Cookies | Enable payment processing, security verification, and affiliate tracking | Varies by provider | Functional/Marketing |
Essential Cookies for Platform Operation
Certain cookies are absolutely necessary for our gaming platform to function properly and securely. These essential cookies enable critical operations including user authentication, account security, transaction processing, and fraud prevention. Without these cookies, we cannot deliver safe gaming services or protect your account information from unauthorised access.
Essential cookies remain active regardless of your cookie preferences as they are mandatory for platform compliance and user safety. These include security tokens, CSRF protection cookies, and payment gateway verification codes. Disabling essential cookies will prevent you from logging into your account, placing bets, or withdrawing winnings. We cannot accept liability for service interruptions resulting from the removal of essential cookies.
Functional and Preference Cookies
Functional cookies enhance your user experience by remembering your choices and preferences. These cookies store information about your preferred game categories, favourite slots, betting limits, language selection, and interface customisation settings. When you return to our platform, these cookies automatically apply your previous preferences, eliminating the need to reconfigure your account settings repeatedly.
- Game preference cookies retain your favourite game selections and betting patterns
- Display preference cookies remember your chosen theme, font size, and layout options
- Notification cookies track which promotional emails or push notifications you wish to receive
- Regional cookies adapt content and payment options to your geographical location
- Accessibility cookies preserve settings for users requiring assistive technologies
Analytical and Performance Cookies
We deploy analytical cookies to gather valuable insights about how users interact with our platform. These cookies collect anonymised data regarding page load times, feature usage, game popularity, and overall platform performance. This information helps us identify technical issues, optimise navigation, and continuously improve our service delivery to meet the expectations of South African players and international users.
Analytical cookies do not identify you personally and cannot access sensitive financial information. The data collected is aggregated and analysed in statistical form to understand general usage patterns rather than tracking individual behaviour. We may share anonymised analytical data with third-party analytics providers to gain deeper insights into platform performance and user engagement trends.
Marketing and Advertising Cookies
Marketing cookies enable us to deliver personalised promotions, bonus offers, and advertisements tailored to your gaming interests and behaviour. These cookies track which games attract your attention, how frequently you visit specific sections, and what promotional content generates engagement. This allows us to present relevant bonus opportunities and gaming recommendations that align with your preferences.
We may use retargeting cookies to display our advertisements on third-party websites and social media platforms you visit. These cookies create targeted advertising campaigns based on your demonstrated interest in our gaming services. You retain the right to opt out of marketing cookies at any time, and such opt-out will not affect your ability to access core platform features. However, you may receive less personalised promotional offers if marketing cookies are disabled.
Managing and Controlling Your Cookies
You have complete control over cookie settings through your browser preferences or our platform’s privacy settings. Most browsers provide options to accept, reject, or delete cookies. You can adjust your cookie preferences specifically for our platform through the cookie management tool accessible in your account settings. Instructions for managing cookies vary depending on your browser:
- Google Chrome: Settings → Privacy and Security → Cookies and Other Site Data
- Mozilla Firefox: Preferences → Privacy and Security → Cookies and Site Data
- Apple Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Privacy, Search, and Services → Clear Browsing Data
- Opera: Settings → Advanced → Privacy and Security → Cookies
Please note that disabling cookies may impact platform functionality and limit your gaming experience. Essential cookies cannot be disabled as they are required for account security and transaction processing. We recommend maintaining functional and analytical cookies enabled while controlling marketing cookies according to your preferences.
Third-Party Cookies and External Partners
Our platform integrates with third-party service providers including payment processors, security providers, and analytics companies that may set their own cookies. These external partners have independent privacy policies governing their cookie usage. We are not responsible for third-party cookie practices, though we only partner with providers maintaining adequate security and privacy standards compliant with South African law.
Third-party cookies may include those from payment gateways, fraud detection services, and affiliate marketing networks. You should review the privacy policies of these external providers to understand their specific cookie practices. Some third-party cookies cannot be controlled through our platform settings and must be managed directly through provider websites or your browser preferences.
Your Rights and Privacy Compliance
Under South African Protection of Personal Information Act and similar regulations, you possess specific rights regarding cookie usage and personal data processing. You may request information about cookies we use, opt out of non-essential cookies, request deletion of cookie-derived data, and lodge complaints with relevant authorities regarding our cookie practices. We are committed to honouring your rights and maintaining transparent communication regarding our data collection activities.
If you have questions about our cookie usage or wish to exercise your privacy rights, contact our support team at any time. We will respond to all inquiries within fourteen business days and provide clear explanations regarding our cookie practices. You may revoke consent for specific cookie categories at any time without penalty or impact on non-dependent services.